FAQ

What types of equestrian products do you specialize in?

We curate performance-driven gear across these categories: Competition apparel (breeches, body protectors), horse health (bandages, digestive supplements), stable equipment (clippers, fencing), and seasonal solutions (fly rugs, repellents). Our Dubarry country wear and arena equipment are particularly popular among serious riders.

How do I choose between calming products or digestive supplements?

Our “Calming & Behaviour” section features stress-reduction solutions, while “Digestive Health” focuses on nutritional support. For personalized recommendations, email our equestrian specialists with your horse’s specific needs.

What’s the difference between Standard and Free Shipping?

Standard Shipping ($12.95): Ideal for time-sensitive items like competition socks or tail guards. Delivered via DHL/FedEx in 10-15 business days with full tracking.
Free Shipping (orders >$50): Best for durable items like grooming boxes or fly masks. Shipped via EMS in 15-25 business days.

Can you guarantee delivery before my competition date?

While we process orders within 1-2 business days, we recommend ordering at least 3 weeks before events. For urgent show gear needs, contact us immediately after ordering at [email protected] for expedited options.

What’s your return policy for riding tights or breeches?

We accept unused items with original tags within 15 days of delivery. Due to hygiene reasons, riding apparel must be in resalable condition. Customers bear return shipping costs, with refunds processed within 3 business days of receipt.

What if my clippers or fragile item arrives damaged?

Despite our rider-approved protective packaging, if damage occurs, email photos to our support team within 48 hours of delivery. We’ll arrange replacements for manufacturer-defective items.

Which payment methods do you accept internationally?

We accept Visa, MasterCard, JCB, and PayPal for global orders. All transactions are securely processed through PCI-compliant systems. Note: Some Asian countries may have payment restrictions – check with your card issuer.

Why was my order from Asia declined?

Due to regional restrictions, certain areas may require special clearance. Always contact [email protected] before ordering if shipping to remote locations.

Do you offer seasonal packaging for temperature-sensitive items?

Absolutely. Fly repellents and supplements are packaged with thermal protection during extreme weather. Summer orders include moisture-wicking packaging for breathable horse wear.

Can you help assemble farrier equipment orders?

Our Arizona-based team includes experienced equestrians who can bundle farrier tools with complementary products like hoof picks or tail guards. Mention “Stable Bundle” in order notes.