Returns & Exchanges

At Equine Gear Shop, we understand that even the most experienced equestrians occasionally need to exchange their gear. Whether your breeches don’t fit quite right or your horse turns up their nose at that new fly repellent, our returns process is as straightforward as a well-placed jump.

Our Return Process: Clear as a Bell

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our stable of customer care professionals at [email protected] with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer refund or exchange

Use this template to ensure we get all the details we need:

Step 2: Receive Approval & Instructions

Within 24 hours (faster than emergency clipper service!), we’ll email you:

• Return authorization number
• Shipping instructions
• Return address (3812 Parkway Drive, Tucson, US 85704)

Step 3: Ship Your Return

Package your items securely in the original packaging when possible. Include:

• The return authorization slip (we’ll email this)
• All original tags and accessories
• A copy of your order confirmation

Important: For your protection, we recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Information

When Will I Get My Refund?

Once we receive and inspect your return:

• Processing Time: 1-2 business days
• Refund Issuance: Refunds are processed back to your original payment method
• Bank Processing: 3-5 business days for the refund to appear in your account

Exchange Requests

For exchanges:

• We’ll ship your replacement item once we receive your return
• You’ll be responsible for any price difference
• Expedited shipping options available for competition emergencies

Non-Returnable Items

To ensure the health and safety of both horses and riders, these items cannot be returned:

• Grooming Products (opened containers for hygiene reasons)
• Digestive Health supplements (regulatory requirements)
• Customized/Tailored Items (made-to-order breeches or country wear)
• Used Equipment (safety gear like body protectors cannot be resold once worn)

Damaged or Incorrect Items

If your arena equipment arrives damaged or you received the wrong jodhpurs:

• Contact us immediately at [email protected]
• Include photos of the damaged/wrong item
• We’ll arrange a prepaid return label if needed
• Expect priority processing for these cases