Shipping Policy

At Equine Gear Shop, we’re committed to getting your equestrian essentials to you as efficiently as we’d prepare for a championship ride. Whether you’re stocking up on arena equipment or refreshing your riding tights collection, here’s everything you need to know about shipping and returns.

Shipping Information

Order Processing

We saddle up quickly! Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery times may vary slightly for international destinations. Some remote areas in Asia and other regions may not be serviceable.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We understand that sometimes breeches don’t fit perfectly or your horse might prefer a different fly rug. Our return policy is designed to be as straightforward as a well-executed dressage movement.

Key Return Details

• Return Window: 15 days from delivery date
• Condition: Items must be unused with original tags/packaging
• Refund Time: 3-5 business days after we receive your return

Step-by-Step Return Process

1. Initiate Your Return:
   Within 15 days of receiving your order, email us at [email protected] with:
   • Your order number
   • Item(s) you wish to return/exchange
   • Reason for return
   • Whether you prefer refund or exchange
2. Receive Approval & Instructions:
   Within 24 hours (faster than a groom prepping for a show!), we’ll email you:
   • Return authorization number
   • Shipping instructions
   • Return address (3812 Parkway Drive, Tucson, US 85704)
3. Ship Your Return:
   Package items securely in original packaging when possible. Include:
   • The return authorization slip
   • All original tags and accessories
   • A copy of your order confirmation

   Important: For your protection, we recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Information

When Will I Get My Refund?
Once we receive and inspect your return:

• Processing Time: 1-2 business days
• Refund Issuance: Processed back to your original payment method
• Bank Processing: 3-5 business days for the refund to appear in your account

Exchange Requests

For exchanges:

• We’ll ship your replacement item once we receive your return
• You’ll be responsible for any price difference
• Expedited shipping options available for competition emergencies

Non-Returnable Items

To ensure the health and safety of both horses and riders, these items cannot be returned:

• Grooming Products (opened containers for hygiene reasons)
• Digestive Health supplements (regulatory requirements)
• Customized/Tailored Items (made-to-order breeches or country wear)
• Used Equipment (safety gear like body protectors cannot be resold once worn)

Damaged or Incorrect Items

If your arena equipment arrives damaged or you received the wrong jodhpurs:

• Contact us immediately at [email protected]
• Include photos of the damaged/wrong item
• We’ll arrange a prepaid return label if needed
• Expect priority processing for these cases