Last Updated: [Insert Date]

Welcome to Equine Gear Shop! These Terms and Conditions outline the rules and regulations for using our website horsebackessentials.com and purchasing our equestrian products. By accessing our site and making purchases, you agree to these terms in full.

Quick Summary: We’re passionate about providing quality equestrian gear with transparent policies. Please read these terms carefully to understand your rights and responsibilities as our valued customer.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website (logos, text, images, product designs) is owned by Equine Gear Shop or our licensors and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without our express permission
  • Use our branding or product images for commercial purposes
  • Reverse engineer or copy our website design

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our equestrian gear, including:

  • Riding apparel (breeches, jodhpurs, country wear)
  • Horse care products (bandages, fly rugs, grooming supplies)
  • Equipment (arena gear, fencing, feeding equipment)

Colors may vary slightly due to monitor settings. Please refer to size charts for proper fit.

2.2 Product Availability

All items are subject to availability. We’ll notify you promptly if an ordered item becomes unavailable.

2.3 Intended Use

Safety equipment like body protectors must be used as intended. We’re not liable for injuries resulting from improper use.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We confirm acceptance when we ship your items.

3.2 Pricing

Prices are in USD and exclude taxes unless stated. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at checkout. Your card will be charged when we ship your order.

3.4 Order Changes

Contact us immediately at [email protected] if you need to modify an order. Changes aren’t guaranteed once processing begins.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays).

4.2 Shipping Options

We offer:

  • Standard Shipping ($12.95): DHL/FedEx, 10-15 business days
  • Free Shipping (orders over $50): EMS, 15-25 business days

Delivery times are estimates and may vary. Some remote areas cannot be serviced.

4.3 International Orders

Customers are responsible for any customs duties or import taxes. We cannot ship to all Asian countries or remote regions.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

  • Items are unused with original tags/packaging
  • You’ve contacted us first at [email protected]
  • You’ve received a return authorization number

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened grooming products
  • Digestive health supplements
  • Customized/tailored items
  • Used safety equipment

5.3 Refund Process

Refunds are issued to your original payment method within 3-5 business days after we receive and inspect your return.

5.4 Damaged or Incorrect Items

Contact us immediately with photos. We’ll arrange replacements or refunds at no cost to you.

6. Customer Responsibilities

6.1 Accurate Information

You must provide:

  • Correct shipping address
  • Valid payment details
  • Current contact information

6.2 Account Security

Keep login credentials confidential. Notify us immediately of any unauthorized account access.

6.3 Prohibited Conduct

You agree not to:

  • Use our site for unlawful purposes
  • Submit false information
  • Attempt to interfere with site operations

7. Limitation of Liability

Equine Gear Shop isn’t liable for:

  • Indirect, incidental, or consequential damages
  • Delivery delays beyond our control
  • Incorrect product use
  • Typographical errors on the site

Our total liability is limited to the purchase price of your order.

8. Privacy

Your privacy is important. See our separate Privacy Policy for details on data collection and use.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10. Governing Law

These terms are governed by Arizona law. Disputes will be resolved in Tucson courts.

Contact Us

Have questions about these terms? Our team is ready to assist:

Email: [email protected]
Phone: +1 (520) 555-0192
Mail: Equine Gear Shop, 3812 Parkway Drive, Tucson, US 85704

Thank you for choosing Equine Gear Shop for your equestrian needs. We appreciate your business and are committed to providing excellent service and quality products for you and your horse.